/* ═══════════════════════════════════════════
   Portal de Soporte — Gestionarte
   ═══════════════════════════════════════════ */

:root {
    --color-primary: #4A7C59;
    --color-primary-hover: #3d6649;
    --color-primary-50: #EEF5F0;
    --color-danger: #DC2626;
    --color-warning: #F59E0B;
    --color-info: #3B82F6;
    --color-success: #16A34A;
    --color-bg: #F8FAFC;
    --color-surface: #FFFFFF;
    --color-border: #E2E8F0;
    --color-border-light: #F1F5F9;
    --color-text: #1E293B;
    --color-text-secondary: #64748B;
    --color-text-muted: #94A3B8;
    --font-family: 'Inter', -apple-system, BlinkMacSystemFont, 'Segoe UI', sans-serif;
    --font-size-xs: 0.75rem;
    --font-size-sm: 0.875rem;
    --font-size-md: 1rem;
    --font-size-lg: 1.125rem;
    --font-size-xl: 1.25rem;
    --font-size-2xl: 1.5rem;
    --spacing-xs: 0.25rem;
    --spacing-sm: 0.5rem;
    --spacing-md: 1rem;
    --spacing-lg: 1.5rem;
    --spacing-xl: 2rem;
    --spacing-2xl: 3rem;
    --radius-sm: 6px;
    --radius-md: 8px;
    --radius-lg: 12px;
    --shadow-sm: 0 1px 2px rgba(0,0,0,0.05);
    --shadow-md: 0 4px 12px rgba(0,0,0,0.08);
}

@import url('https://fonts.googleapis.com/css2?family=Inter:wght@400;500;600;700&display=swap');

*, *::before, *::after { box-sizing: border-box; margin: 0; padding: 0; }

body {
    font-family: var(--font-family);
    background: var(--color-bg);
    color: var(--color-text);
    font-size: var(--font-size-md);
    line-height: 1.6;
    min-height: 100vh;
}

/* ═══════ LAYOUT ═══════ */

.portal-header {
    background: var(--color-surface);
    border-bottom: 1px solid var(--color-border);
    padding: var(--spacing-md) var(--spacing-xl);
    display: flex;
    justify-content: space-between;
    align-items: center;
}

.portal-logo {
    display: flex;
    align-items: center;
    gap: var(--spacing-sm);
    font-weight: 700;
    font-size: var(--font-size-lg);
    color: var(--color-text);
    text-decoration: none;
}

.portal-logo .logo-icon {
    width: 32px;
    height: 32px;
    background: var(--color-primary);
    color: white;
    border-radius: var(--radius-sm);
    display: flex;
    align-items: center;
    justify-content: center;
    font-weight: 700;
    font-size: var(--font-size-sm);
}

.portal-user {
    display: flex;
    align-items: center;
    gap: var(--spacing-md);
    font-size: var(--font-size-sm);
    color: var(--color-text-secondary);
}

.portal-container {
    max-width: 960px;
    margin: 0 auto;
    padding: var(--spacing-xl);
}

/* ═══════ LOGIN ═══════ */

.login-wrapper {
    display: flex;
    align-items: center;
    justify-content: center;
    min-height: 100vh;
    padding: var(--spacing-xl);
}

.login-card {
    background: var(--color-surface);
    border-radius: var(--radius-lg);
    box-shadow: var(--shadow-md);
    padding: var(--spacing-2xl);
    width: 100%;
    max-width: 420px;
    text-align: center;
}

.login-card .logo-icon {
    width: 48px;
    height: 48px;
    background: var(--color-primary);
    color: white;
    border-radius: var(--radius-md);
    display: inline-flex;
    align-items: center;
    justify-content: center;
    font-weight: 700;
    font-size: var(--font-size-xl);
    margin-bottom: var(--spacing-md);
}

.login-card h1 {
    font-size: var(--font-size-xl);
    margin-bottom: var(--spacing-xs);
}

.login-card .subtitle {
    font-size: var(--font-size-sm);
    color: var(--color-text-secondary);
    margin-bottom: var(--spacing-xl);
}

/* ═══════ CARDS ═══════ */

.card {
    background: var(--color-surface);
    border: 1px solid var(--color-border);
    border-radius: var(--radius-md);
    box-shadow: var(--shadow-sm);
}

.card-header {
    padding: var(--spacing-md) var(--spacing-lg);
    border-bottom: 1px solid var(--color-border-light);
}

.card-header h2 {
    font-size: var(--font-size-md);
    font-weight: 600;
}

.card-body {
    padding: var(--spacing-lg);
}

/* ═══════ FORMS ═══════ */

.form-group {
    margin-bottom: var(--spacing-md);
}

.form-label {
    display: block;
    font-size: var(--font-size-sm);
    font-weight: 500;
    margin-bottom: var(--spacing-xs);
    color: var(--color-text);
}

.form-control {
    width: 100%;
    padding: 10px 12px;
    font-size: var(--font-size-sm);
    font-family: var(--font-family);
    border: 1px solid var(--color-border);
    border-radius: var(--radius-sm);
    background: var(--color-surface);
    color: var(--color-text);
    transition: border-color 0.2s;
}

.form-control:focus {
    outline: none;
    border-color: var(--color-primary);
    box-shadow: 0 0 0 3px var(--color-primary-50);
}

textarea.form-control { resize: vertical; }

select.form-control { cursor: pointer; }

.form-help {
    font-size: var(--font-size-xs);
    color: var(--color-text-muted);
    margin-top: var(--spacing-xs);
}

.form-row {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: var(--spacing-md);
}

@media (max-width: 600px) {
    .form-row { grid-template-columns: 1fr; }
}

/* ═══════ BUTTONS ═══════ */

.btn {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    gap: var(--spacing-xs);
    padding: 10px 20px;
    font-size: var(--font-size-sm);
    font-family: var(--font-family);
    font-weight: 500;
    border: none;
    border-radius: var(--radius-sm);
    cursor: pointer;
    transition: background 0.2s, opacity 0.2s;
}

.btn:disabled {
    opacity: 0.6;
    cursor: not-allowed;
}

.btn-primary {
    background: var(--color-primary);
    color: white;
}

.btn-primary:hover:not(:disabled) { background: var(--color-primary-hover); }

.btn-secondary {
    background: var(--color-bg);
    color: var(--color-text);
    border: 1px solid var(--color-border);
}

.btn-secondary:hover:not(:disabled) { background: var(--color-border-light); }

.btn-block { width: 100%; }

.btn-sm { padding: 6px 14px; font-size: var(--font-size-xs); }

.btn-link {
    background: none;
    color: var(--color-primary);
    padding: 0;
    font-weight: 500;
    text-decoration: underline;
    cursor: pointer;
    border: none;
}

/* ═══════ BADGES ═══════ */

.badge {
    display: inline-block;
    padding: 2px 10px;
    font-size: var(--font-size-xs);
    font-weight: 600;
    border-radius: var(--radius-sm);
}

.badge-warning { background: #FEF3C7; color: #92400E; }
.badge-info { background: #DBEAFE; color: #1E40AF; }
.badge-success { background: #D1FAE5; color: #065F46; }
.badge-neutral { background: #F1F5F9; color: #475569; }
.badge-danger { background: #FEE2E2; color: #991B1B; }

/* ═══════ TABLE ═══════ */

.table-container { overflow-x: auto; }

table {
    width: 100%;
    border-collapse: collapse;
    font-size: var(--font-size-sm);
}

th {
    text-align: left;
    padding: 10px 14px;
    font-weight: 600;
    font-size: var(--font-size-xs);
    text-transform: uppercase;
    letter-spacing: 0.5px;
    color: var(--color-text-secondary);
    border-bottom: 2px solid var(--color-border);
}

td {
    padding: 12px 14px;
    border-bottom: 1px solid var(--color-border-light);
    vertical-align: middle;
}

tr:hover { background: var(--color-bg); }

/* ═══════ TIMELINE ═══════ */

.timeline { position: relative; padding-left: 28px; }

.timeline::before {
    content: '';
    position: absolute;
    left: 9px;
    top: 4px;
    bottom: 4px;
    width: 2px;
    background: var(--color-border-light);
}

.timeline-item { position: relative; padding-bottom: var(--spacing-lg); }
.timeline-item:last-child { padding-bottom: 0; }

.timeline-dot {
    position: absolute;
    left: -28px;
    top: 4px;
    width: 18px;
    height: 18px;
    border-radius: 50%;
    background: var(--color-surface);
    border: 2px solid var(--color-border);
    z-index: 1;
}

.timeline-dot.estado { border-color: var(--color-warning); background: #FEF3C7; }
.timeline-dot.comentario_cliente { border-color: var(--color-primary); background: var(--color-primary-50); }
.timeline-dot.adjunto { border-color: var(--color-success); background: #D1FAE5; }

.timeline-header {
    display: flex;
    justify-content: space-between;
    align-items: baseline;
    margin-bottom: 4px;
}

.timeline-autor { font-weight: 600; font-size: var(--font-size-sm); }
.timeline-fecha { font-size: var(--font-size-xs); color: var(--color-text-muted); }
.timeline-texto { font-size: var(--font-size-sm); color: var(--color-text-secondary); line-height: 1.5; }

/* ═══════ ADJUNTOS ═══════ */

.adjunto-item {
    display: flex;
    align-items: center;
    gap: var(--spacing-sm);
    padding: 8px 12px;
    background: var(--color-bg);
    border-radius: var(--radius-sm);
    font-size: var(--font-size-sm);
    margin-bottom: var(--spacing-xs);
}

.adjunto-item .nombre { flex: 1; word-break: break-all; }
.adjunto-item .tamano { color: var(--color-text-muted); font-size: var(--font-size-xs); white-space: nowrap; }

/* ═══════ ZONA DRAG & DROP ═══════ */

.zona-adjuntos {
    border: 2px dashed var(--color-border);
    border-radius: var(--radius-md);
    padding: var(--spacing-md);
    text-align: center;
    cursor: pointer;
    transition: border-color 0.2s;
    margin-bottom: var(--spacing-sm);
}

.zona-adjuntos:hover { border-color: var(--color-primary); }
.zona-adjuntos p { margin: 0; font-size: var(--font-size-sm); color: var(--color-text-muted); }

/* ═══════ OTP ═══════ */

.otp-input {
    letter-spacing: 8px;
    font-size: var(--font-size-2xl);
    font-weight: 700;
    text-align: center;
    padding: 12px;
}

/* ═══════ ALERTS ═══════ */

.alert {
    padding: var(--spacing-md);
    border-radius: var(--radius-sm);
    font-size: var(--font-size-sm);
    margin-bottom: var(--spacing-md);
}

.alert-error { background: #FEE2E2; color: #991B1B; border: 1px solid #FECACA; }
.alert-success { background: #D1FAE5; color: #065F46; border: 1px solid #A7F3D0; }
.alert-info { background: #DBEAFE; color: #1E40AF; border: 1px solid #BFDBFE; }

/* ═══════ MISC ═══════ */

.text-center { text-align: center; }
.text-muted { color: var(--color-text-muted); }
.text-sm { font-size: var(--font-size-sm); }
.mt-md { margin-top: var(--spacing-md); }
.mb-md { margin-bottom: var(--spacing-md); }
.mb-lg { margin-bottom: var(--spacing-lg); }
.hidden { display: none; }

code {
    font-family: 'SF Mono', 'Fira Code', monospace;
    font-weight: 600;
}

a { color: var(--color-primary); text-decoration: none; }
a:hover { text-decoration: underline; }